Medical Receptionist

Clinic4Sport is looking for a full time admin assistant to join our front desk team. We are a busy Medical Practice based in South West London with 6 Practitioners providing physical therapy to our lovely patients. In this role you will have the important task of being the first point of contact with the clients of our practice. You must have previous experience in admin/office work and have a strong focus on customer service.

You must also be able to work in a fast-paced environment and demonstrate attention to detail.

Flexible working times but can include evenings and 1 weekend day as our clinics are open every day of the week 8am to 8pm.

Free parking at our of our clinics, and we ideally would like someone who already lives in South West London so understand the demographic of our patients.

You must be comfortable with talking to strangers on the phone both in person and on the phone as well as a self-starter. Being “organized” should be a top priority in your life and must be able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day.

If you have a positive outlook on life, you are flexible and open to change and committed to learning, you could be just the person we are looking for to fill the position that we have on the front desk.

The main responsibilities of the job are:

• Enter client information on to our practice management system and create patient profile.
• Taking payments and rebooking clients.
• Answering incoming phone calls to take inquiries and bookings.
• Contacting clients who have made a booking
• Sending confirmation emails and clinic information.
• Organise and plan diaries – maximizing efficiency and revenue for the clinic.
• Working independently at the front desk.
• Sorting through and filing client notes

•Creating content Newsletter monthly

•Assisting with social media content
• Uploading client information onto practice management system.

More importantly, the role is an integral part in the growing of our business. The core purpose of the job is to grow the revenue of the clinic by retaining the clients that we have. The person will also convert any new interest that comes to us as a result of the goodwill or word of mouth that already exists in our community. Doing this will involve developing a deep and meaningful relationship with our clients, spending time getting to know each one personally. For these outcomes to be met the below tasks need to be achieved.

• Communicate the value of our services (in person and on the phone)
• Ensure that conversations with new clients on the phone result in them feeling confident, committed, and brought into our service
• Provide an exceptional waiting room environment for our clients, one that they look forward to coming back to.
• Ensure that people who call and request appointments are booked in (and understand the true time and cost commitment involved in Sports therapy before they arrive).
• Ensure people show up excited for their first appointment after scheduling.
• Communicate with clients before, during and after appointments to ensure that satisfaction is being achieved.
• Foster deep relationships with clients

Please apply ONLY if you have experience in an administrative role (with a strong customer service focus) position preferably in a business-to-consumer environment. You must have a proven track record for working face to face with clients and being able to speak confidently on the phone.

Unfortunately no sponsorship are offered within this role and you must have proof of right to work in the UK.

We know that it can be difficult and a little daunting searching for a new opportunity. We appreciate that as much as we are looking for the right person, you are looking for the right opportunity for you too! So, we welcome informal visits in the first instance to chat more, even if you aren’t sure if you’d like to apply!

Reference ID: Medical Receptionist

Expected start date: 01/04/2022

Job Types: Full-time, Contract, Permanent

Salary: From £23,000.00 per year

COVID-19 considerations:
We are offering PPE to all of our staff, our clinics are sanitized to the high standard and regularly ventilated.